The Nigerian Communications Commission (NCC) has directed Mobile Network Operators (MNOs) to compensate subscribers in areas where network quality falls below prescribed standards. Affected users will receive airtime credits calculated based on their average spending patterns and presence within local government areas where service failures occur.

This move is part of the NCC’s broader consumer-focused regulatory philosophy, aimed at placing subscribers at the center of Nigeria’s telecommunications ecosystem. The commission will continue to deploy regulatory tools to promote fairness, transparency, and accountability, ensuring subscribers receive the quality of service they deserve.

The NCC has also mandated Tower Companies, which own critical infrastructure such as masts, to reinvest fines levied against them into measurable infrastructure improvements to strengthen network performance. This directive is expected to improve network resilience, capacity expansion, and infrastructure upgrades to meet the growing demand for telecommunications services.